The sales rep was on a competitive call. He messaged me: "Where's the Competitor X battle card?"
"It's in Klue," I said. "Click the Salesforce integration, search for Competitor X."
30 seconds passed. "I can't find it. Can you just send the PDF?"
I sent the PDF. The call ended. The rep lost the deal.
Later, he told me: "The battle card in Klue was 8 pages. I needed quick talking points, not a comprehensive competitive analysis. Easier to just ask you."
We'd paid $18,000 for Klue to automate battle card creation. Sales reps weren't using it because automated comprehensive battle cards were less useful than manual one-page quick reference cards.
I'd automated the wrong thing.
The PowerPoint Battle Card Days
Before Klue, I built battle cards manually in PowerPoint.
The process:
- One PowerPoint slide per competitor
- 4-6 bullet points: Why we win, handling objections, key differentiators
- Exported to PDF
- Shared in Google Drive
- Updated quarterly (or when major competitive changes happened)
Time investment: 2 hours per battle card
For our 6 main competitors = 12 hours quarterly = ~1 hour per week averaged.
Sales loved them:
- One page (quick reference before calls)
- Clear talking points (not analysis)
- Actionable objection handling
- Always in their Drive folder (no special tool needed)
The problems:
Problem 1: Updating was manual When Competitor X launched new features, I had to:
- Update battle card
- Re-export PDF
- Re-upload to Drive
- Notify sales in Slack
Problem 2: Version control was messy Multiple versions in Drive. Sales reps had old PDFs saved. Unclear which was current.
Problem 3: Distribution was slow From "competitor launches feature" to "sales has updated battle card" = 3-5 days.
Problem 4: Scaling was hard 6 competitors = manageable. 15 competitors = unsustainable.
I told my boss: "We need a battle card platform to scale and automate this."
The Klue Promise
Klue's demo showed exactly what I wanted:
Problem: Manual battle card creation Solution: "Template-based battle cards, create in minutes"
Problem: Slow updates Solution: "Update once, automatically distribute to sales"
Problem: Version control chaos Solution: "Version control built-in, sales always see latest version"
Problem: Can't scale Solution: "Support unlimited battle cards with same time investment"
Cost: $18,000 annually.
ROI: Save 10+ hours weekly on battle card management.
Approved. I migrated our 6 battle cards into Klue.
Month 1: The Template Trap
Klue had 20+ battle card templates.
I chose: "Competitive Positioning Template" (most comprehensive).
The template had 8 sections:
- Competitor Overview (company info, funding, market position)
- Product Comparison (feature-by-feature grid)
- Pricing Comparison (pricing models, typical deal sizes)
- Strengths (what they do well)
- Weaknesses (where they fall short)
- Why We Win (our differentiators)
- Objection Handling (common objections + responses)
- Proof Points (customer wins against this competitor)
This was comprehensive. Sales would have everything they need.
Time to fill out template for Competitor X: 4 hours
Wait. That's 2x longer than building manual PowerPoint slide (2 hours).
Why?
The template had more sections. I needed to research and fill out:
- Competitor funding and company info (30 min - didn't have this in PowerPoint version)
- Feature-by-feature comparison (1 hour - PowerPoint had high-level differentiation, template wanted granular features)
- Detailed pricing comparison (45 min - PowerPoint had simple "30% more expensive" note)
The template was more comprehensive. It was also more work to create.
Month 2: The Auto-Generated Problem
After 20 hours building 6 comprehensive battle cards, I exported to PDF for sales.
Klue generated 8-page PDFs.
I sent to 5 sales reps for feedback:
Rep 1: "Too long. I need one page I can review in 30 seconds before a call."
Rep 2: "The competitor overview info is interesting but not useful. I need talking points."
Rep 3: "Is there a short version?"
Rep 4: "I'll just ask you for the key points when I need them."
Rep 5: "Can you make a one-pager summary?"
Sales wanted: 1-page quick reference
Klue generated: 8-page comprehensive analysis
The automated platform optimized for comprehensiveness. Sales needed speed and simplicity.
I spent 4 hours creating one-page summaries manually in PowerPoint (back to the original approach).
Sales used the PowerPoint one-pagers. Klue's 8-page battle cards sat unused.
Month 3-4: The Distribution Illusion
Klue's "automatic distribution" sounded great in the demo.
The promise: Update battle card once, sales immediately see latest version.
The reality:
Scenario: Competitor X launches new product, need to update battle card.
- Update battle card in Klue (1 hour - updating 8 sections)
- Battle card auto-updates in Klue ✓
- Sales gets notification... in Klue (which they don't check)
- Manually notify sales in Slack anyway: "Updated Competitor X battle card" (5 min)
- Sales: "Can you send the one-pager?" (they want PowerPoint version, not Klue)
- Send PowerPoint one-pager
Auto-distribution failed because sales didn't work in Klue. They worked in Salesforce, email, and Slack.
Klue had "Salesforce integration" but:
- Opening Klue from Salesforce took 8-12 seconds (vs. 2 seconds to open Drive PDF)
- Required searching within Klue
- Showed 8-page version (sales wanted 1-page version)
Distribution automation didn't help if the distribution destination was wrong.
Month 5-6: The Update Tax
Klue made updates more work, not less.
Updating battle card in PowerPoint (before Klue):
- Open PowerPoint slide
- Update 1-2 bullet points (10 min)
- Export to PDF (1 min)
- Upload to Drive (1 min) Total: 12 minutes
Updating battle card in Klue:
- Log into Klue
- Find battle card (search + navigate)
- Update relevant sections (need to update 3-4 sections because of template structure)
- Save and publish (version control workflow)
- Export PDF (if creating one-pager for sales manually anyway)
- Notify sales Total: 45 minutes
The platform made updates slower, not faster, because the comprehensive template required updating multiple sections for one competitive change.
Why Battle Card Platforms Often Fail
I talked to other PMMs about their battle card tools:
Friend using Crayon ($15K/year): "Same problem. Their battle cards are comprehensive but sales wants simple. We build PowerPoint versions anyway."
Friend using Kompyte ($12K/year): "Great for tracking competitor changes. Battle cards are too detailed for sales to use."
Friend using PowerPoint ($0): "Simple, fast, sales actually uses them. Tried platforms, went back to PowerPoint."
The pattern:
Battle card platforms optimize for:
- Comprehensiveness (8-page detailed analysis)
- Standardization (everyone uses same template)
- Version control (track all changes)
- Automated generation (pull from competitor database)
Battle card platforms don't optimize for:
- Sales usability (1-page quick reference)
- Quick updates (comprehensive templates slow updates down)
- Actual distribution (sales don't work in these platforms)
- Context (different scenarios need different battle card formats)
The core issue: Battle card platforms treat battle cards as documents to manage.
Sales treats battle cards as quick reference tools to use in the moment.
Different mental models → different design priorities.
What Actually Matters in Battle Cards
After 6 months with Klue, I realized what actually mattered:
Not: 8-page comprehensive competitor analysis Need: 1-page quick talking points
Not: Feature-by-feature comparison grids Need: High-level "why we win" and objection handling
Not: Platform-based distribution Need: Battle cards where sales already works (Drive, email, Salesforce)
Not: Comprehensive templates Need: Fast updates when competitive landscape changes
Not: Standalone battle card management Need: Battle cards that auto-update when messaging or competitive intelligence changes
The best battle cards are simple, fast, and integrated—not comprehensive, slow, and standalone.
The Consolidated Platform Alternative
After 6 months, I explored alternatives:
Option 1: Back to PowerPoint
- Simple, fast, sales loves them
- But manual distribution and no integration with competitive intelligence
Option 2: Different battle card platform
- Same comprehensiveness problem
Option 3: Consolidated PMM platform
- Battle cards auto-generated from messaging + competitive intelligence
- Simple format by default
- Updates propagate when underlying data changes
The third option was interesting.
Platforms like Segment8 approached battle cards differently:
Traditional platform (Klue):
- Fill out comprehensive battle card template
- Export and distribute manually
- Update battle card separately from messaging
Integrated approach:
- Build messaging framework + competitive positioning
- Battle cards auto-generate (1-page format)
- Updates to messaging or competitive intelligence auto-update battle cards
Instead of battle cards as standalone documents, battle cards as outputs of messaging + competitive intelligence.
Testing the Integrated Approach
I tested for 30 days:
Week 1: Setup
- Imported messaging frameworks
- Imported competitive positioning
- Battle cards auto-generated (1-page format)
Week 2: Update test
Scenario: Competitor launches new feature
With Klue:
- Update competitor profile in Klue (30 min)
- Update battle card template (45 min - multiple sections)
- Export and manually create one-pager anyway (30 min)
- Distribute to sales (10 min) Total: 2 hours
With integrated platform:
- Update competitive positioning (15 min)
- Battle card auto-regenerates
- Auto-distributes to sales Total: 15 minutes
Time saved: 87%
Week 3: New competitor
With Klue:
- Create competitor profile (1 hour)
- Fill out 8-section battle card template (4 hours)
- Create one-pager sales actually wants (1 hour) Total: 6 hours
With integrated platform:
- Add competitive positioning (1 hour)
- Battle card auto-generates Total: 1 hour
Time saved: 83%
Week 4: Sales adoption
Klue battle cards:
- Sales usage: 6% opened battle cards in Klue
- Why: Too long, wrong tool
Integrated platform battle cards:
- Sales usage: 67% used battle cards
- Why: 1-page format, embedded in Salesforce, automatically updated
What I Do Now
I cancelled Klue after 12 months.
Current battle card approach:
Format:
- 1-page quick reference (not 8-page comprehensive analysis)
- 4-6 key points: Why we win, objection handling, differentiation
- Auto-generated from messaging + competitive positioning
Creation:
- Build competitive positioning once
- Battle cards auto-generate
- No manual template filling
Updates:
- Update competitive intelligence → battle cards auto-update
- Update messaging → battle cards auto-update
- Time per update: 45 min (Klue) → 10 min (integrated)
Distribution:
- Auto-embedded in Salesforce
- One-click export to PDF/PowerPoint
- Sales gets notifications in Slack automatically
Results:
- Time per battle card: 4 hours (Klue) → 1 hour (integrated)
- Time per update: 45 min → 10 min
- Sales usage: 6% → 67%
- Tool cost: $18,000 → included in $2,400 consolidated platform
- Annual savings: $15,600 + 150 hours
Do You Need a Battle Card Platform?
Here's the test:
You might need dedicated battle card platform if:
- You have 100+ competitors requiring detailed analysis
- You have dedicated competitive intelligence team
- Comprehensive analysis is more important than sales adoption
- Battle cards are standalone deliverables (not integrated with messaging)
You probably don't if:
- You're a PMM building battle cards as one part of your role
- Sales wants simple reference cards, not comprehensive analysis
- Battle cards should integrate with messaging and competitive intelligence
- You're spending more time managing platforms than creating useful content
Most PMM teams fall into the second category.
The best battle cards are simple, fast-updating, and integrated—not comprehensive, slow, and standalone.
I spent $18,000 learning that lesson. Sales doesn't want comprehensive competitor analysis. They want quick talking points when they need them.
Optimize for sales usage, not battle card comprehensiveness.