Journal

Page 3

Getting Credit for Cross-Functional Wins
PMM Visibility & Impact November 30, 2025

Getting Credit for Cross-Functional Wins

PMM drives cross-functional wins but often doesn't get credit. Here's how to ensure your contributions are visible in launches, deals, and strategic...

7 min read Read
Customer Milestone Campaigns: Celebrating Customer Success to Drive Retention
Customer Marketing November 30, 2025

Customer Milestone Campaigns: Celebrating Customer Success to Drive Retention

Customer milestones are retention opportunities. Here's how to design celebration campaigns that reinforce value and strengthen relationships.

7 min read Read
Champion Identification: Finding Power Users and Internal Advocates
Customer Marketing November 30, 2025

Champion Identification: Finding Power Users and Internal Advocates

Every account has potential champions. Here's how to systematically identify and activate internal advocates who drive adoption and renewal.

7 min read Read
AI Agent vs Contact Forms: What the Data Says
AI Agent Optimization November 30, 2025

AI Agent vs Contact Forms: What the Data Says

Hard data comparing AI website agents to traditional contact forms. Conversion rates, response times, lead quality, and ROI—all backed by research...

9 min read Read
User-Generated Content Programs: Activating Customers as Content Creators
Customer Marketing November 29, 2025

User-Generated Content Programs: Activating Customers as Content Creators

Your marketing team can't create enough content. Your customers can. Here's how to build UGC programs that scale content creation.

7 min read Read
Customer Feedback Loops: Turning Customer Input Into Product Improvements
Customer Marketing November 29, 2025

Customer Feedback Loops: Turning Customer Input Into Product Improvements

Collecting feedback is easy. Acting on it and closing the loop is hard. Here's how to build feedback systems that drive real improvements.

7 min read Read
Building Internal Credibility Fast: The First 90 Days
PMM Visibility & Impact November 29, 2025

Building Internal Credibility Fast: The First 90 Days

Most PMMs spend their first year proving themselves. Here's how to build credibility in 90 days by solving high-impact problems executives notice.

7 min read Read
Performance Review Frameworks for Product Marketers
PMM Visibility & Impact November 28, 2025

Performance Review Frameworks for Product Marketers

PMM reviews fail when you measure activities instead of outcomes. Here's how to build performance frameworks that get you promoted, not just rated.

7 min read Read
Customer Testimonial Strategy: Collecting and Using Social Proof
Customer Marketing November 28, 2025

Customer Testimonial Strategy: Collecting and Using Social Proof

Generic testimonials don't persuade. Specific, outcome-focused social proof does. Here's how to collect and use testimonials that actually convert.

7 min read Read
Customer Education Programs: Training That Drives Product Adoption
Customer Marketing November 28, 2025

Customer Education Programs: Training That Drives Product Adoption

Customers who understand your product stay longer and spend more. Here's how to build education programs that drive adoption and retention.

7 min read Read
Executive Business Reviews: Presenting Value to Executive Buyers
Customer Marketing November 27, 2025

Executive Business Reviews: Presenting Value to Executive Buyers

EBRs done poorly waste everyone's time. Done well, they cement executive relationships and drive expansion. Here's the framework that works.

7 min read Read
Customer Newsletter Programs: Keeping Customers Engaged Post-Purchase
Customer Marketing November 27, 2025

Customer Newsletter Programs: Keeping Customers Engaged Post-Purchase

Acquisition newsletters drive signups. Customer newsletters drive retention. Here's how to build newsletters that keep customers engaged.

7 min read Read